Terms and Conditions
Welcome to the LTR Taxis Terms and Conditions page. By booking and using our services, you agree to the
terms outlined below. Please read these terms carefully to ensure a smooth and pleasant experience with
us.
Website Bookings
- All bookings are subject to availability. If you have booked within 12 hours of the transfer time
and
require urgent confirmation, please contact our customer service directly.
- For online bookings, two emails will be sent: the first is a receipt acknowledging that the booking
has been
received and is being processed. The second email, titled ‘Taxi Confirmation,’ will confirm that the
booking
has been completed. If you do not receive this email within 12 hours of booking, please check your
Spam or
Junk folder, or contact us.
Prices
- Prices are based on passengers ready to travel at the time of booking and are quoted per vehicle in
British
pounds.
- Prices are calculated for the most economical route. If a passenger prefers a different route,
additional
charges for fuel, tolls, extra mileage, and waiting time may apply.
- All quotations are valid for 30 days and include airport meet and greet services, waiting time,
parking, or
tolls.
Vehicle
- It is the responsibility of the booker or passenger to select the correct vehicle size based on the
guidelines on our website to ensure sufficient space for passengers and luggage.
- If a smaller vehicle is booked or incorrect information is provided, the driver reserves the right
to refuse
service, and the passenger will be liable to pay the full fare.
- If the reserved vehicle is unavailable, a larger vehicle may be assigned. None of our vehicles are
wheelchair accessible, but foldable wheelchairs, walkers, and dismantlable scooters can be
accommodated as
additional luggage.
Additional Passengers and Luggage
- Additional passengers and luggage can be added by informing us at least 12 hours in advance.
- If the number of passengers or luggage exceeds the vehicle's capacity, vehicle upgrade fees will
apply.
Payments
- Payments can be made using credit or debit cards online, subject to verification and fraud
screening.
Phone Bookings
-
Phone bookings are taken with care to ensure accuracy. Some calls may be recorded for training and
verification purposes.
- We are not liable for any inaccuracies provided by the booker or passenger.
Booking Confirmations
-
Booking confirmations will be sent via email if a valid email address is provided. It is the
responsibility
of the passenger or booker to double-check the confirmation email for accuracy.
Fraud Prevention
- All credit and debit card bookings are subject to verification and fraud screening.
Airport Pickups, Delays, and Waiting Time
- Meet and Greet Service: Provided for all airport pickups. The driver will meet the passenger
in the arrivals
hall with a name board.
- Flight Tracking: Flights are tracked for delays or early arrivals, and the pickup time is
adjusted
accordingly.
- Waiting Time: Free waiting times vary by airport. Exceeding these times incurs a charge of
£8 for every 20
minutes. For London City Airport, the driver can wait for a maximum of 15 minutes before withdrawal.
Missed Flights
-
If a flight is missed, the passenger must inform us immediately. If pre-paid, the fare will be
refunded
after a £6 fee deduction. For late arrivals or flight changes, services can be rescheduled at no
extra cost
if notified in advance.
Sea/Cruise Port and Hotel Pickups
-
Meet and greet service is provided, with a free waiting time of 30 minutes. Charges apply beyond
this
period.
Eurostar and Station Pickup
- Meet and greet services at Eurostar arrivals are available for an additional charge of £11. Waiting
time is
30 minutes for Eurostar and 5 minutes for domestic trains.
Additional Drop-offs and Pickups
- Additional drop-offs and pickups can be added for an extra fee starting at £5.
Booking Cancellations and Changes
- Bookings can be cancelled or changed with a minimum of 12 hours' notice. For coach bookings, 14 days' notice
is required with a 25% cancellation fee.
No Show Policy
- A booking is considered a "No Show" if the passenger fails to meet the driver at the designated time without
notifying us.
Routes and Access
- Routes are planned considering traffic and other factors. If passengers request a specific route, additional
charges may apply.
Restricted Access
- If a location has restricted access, passengers will be picked up or dropped off at the nearest possible
point.
Liabilities
- LTR Taxis is not liable for any financial losses, missed connections, or delays caused by factors such as
weather, traffic, or vehicle issues.
Refunds
- Refunds are available for cancellations made 12 hours before pickup. Bank charges of £6 apply. Refunds will
not be issued for cancellations made less than 12 hours from pickup time or for incorrect bookings.
Fouling or Vomiting
- A minimum cleaning charge of £25 applies for fouling or vomiting in the vehicle.
Non-Solicitation of Personnel
- It is illegal to book directly with the driver. Any direct bookings will incur a fee of £6,000.
General Terms
- All vehicles are non-smoking, and drivers have the right to refuse service to unruly passengers.
- Pets are allowed if notified at the time of booking, with specific conditions for assistance/guide dogs.
- Passengers are responsible for their belongings, getting on and off the vehicle, and ensuring the vehicle is
left in good condition.
Lost Property
- We are not liable for lost property. If items are left behind, return costs must be covered by the
passenger.
Inflation and Pricing Adjustments
- Prices for bookings made more than two months in advance may be adjusted for inflation. Any changes will be
communicated a week before the pickup date.
Gratuity
- Gratuity can be paid to the driver in cash, based on service quality.
Child Seats
- Child seats are provided as a courtesy but are not guaranteed. Passengers can bring their own.
Thank you for choosing LTR Taxis. We look forward to providing you with a safe and comfortable journey. If
you have any questions, please contact our customer service team.